About the Item We don’t have history or type of use of any item. All of our products are pulled (used) unless stated otherwise. Please note that your item will be labeled with security/warranty seals. You will receive what is shown in the photo unless there is more than 1 available or otherwise stated. If it’s not shown in the photo or item description, then it is not included. We do not include operating systems, drivers, CD or software unless specified in the description. We are not responsible for compatibility issues with you system or software. We do not provide technical support for setup, installation or any other user-related issues. If your item is being shipped to APO, AFO, Hawaii, Alaska, please send us a message for a revised shipping price. If your item is damaged upon arrival, please keep all original packaging and we will file a claim with the carrier. 9.20.16.NG.WH > R51 > L5 W